Customer Satisfaction Review
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    1. How long have you been an SGB Customer? (required)
    This was my first policy purchaseLess than 6 months6 months to a year1 to 2 years3 years or moreI haven't purchased a policy at SGB yet



    3. Overall, how satisfied are you with the Agent Services provided by Lia?
    Very SatisfiedSomewhat SatisfiedNeither Satisfied or DissatisfiedSomewhat DissatisfiedVery Dissatisfied


    4. Was Lia diligent in her Q-n-A during your insurance needs analysis to determine the best policy options to meet your insurance needs?
    YesNoI'm Not Sure


    5. How responsive was Lia to your questions or concerns regarding the policy and options she recommended?
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    Click ^this^ SEND Button. Then ↓ Look Below ↓ for your "CSR Sent" Confirmation.

     

     

    Property and Casualty Specialist

    Rate Your Agent –  Lia Contraes
    Property & Casualty Specialist
    Commercial Lines Account Executive

    Hello Again,

    I want to thank you for taking the time out of your busy day to send our CEO your Customer Satisfaction Review on the quality of service I’ve provided for you.

    I’d like to tell you a little bit about myself and why you may want to consider my services as an Insurance Agent again, should the need arise.

    Areas of Insurance Expertise

    I have more than 20 years of experience in Property & casualty.

    Prior to starting in insurance, I spent 3 years in college and working retail/customer service and management..

    Why I will Make You an Excellent Insurance Agent

    As you can see from my credentials, I have a varied background in a number of insurance service areas and I can call on 38 years of experience to provide you with sound advice and the financial service products to help you meet your financial planning goals.

    How I became involved in Insurances Services:

    I started my insurance carrier path in 1998 with Farmers Insurance as an office manager. Then I was offered a sales agent position with State Farm Insurance, where I spent 10 years as a Life Insurance and P/C agent. As a top producing member of their Ambassador Club, I traveled to NYC, Las Vegas, Baja cruise, Theatrical Plays and many more events. After working as a captive agent Farmers and State Farm, I decided to switch over to the broker side of insurance. Currently, I have almost 10 years of experience working for a broker as an Independent Insurance Agent.

    As you can see from my credentials, I have a varied background in a number of insurance service areas and I can call on 20 years of experience to provide you with sound advice and the financial service products to help you meet your financial planning goals.

    I am passionate about providing an outstanding experience for our insureds. I am currently a Commercial Lines Account Executive here at SGB Insurance Services, Inc. We specialize in Commercial General Liability, Workers’ Compensation and other products related to insuring your business.

    You can contact Lia Monday – Friday 9am – 5pm at the office at (951) 363-2886